Frequently Asked Questions
What if I don't see my school?
Don't see your school or org? Tell us — we're always listening.
VIPs (aka email & IG crew) hear it first. Drops move fast – don't say we didn't warn you.
How much does shipping cost?
$75+ ships free (U.S. only). That's just 2 hair claws!
Below that? Flat rate shipping. No surprises there, cutie.
What is your return policy?
Returns & Exchanges
- Delivered but missing? Once tracking says delivered, it's out of our hands (SORRY!)
- Wrong address? Double-check before checking out – returns-to-sender = restock fees.
- Something off? Send a pic of damage/defect to returns@FiZZY.com within 14 days.
- Refunds: expected within 10 biz days.
Do you offer gifting?
Gift Vibes Only
No wrap, but still cute. We don't show prices on packing slips, so your secret's safe with us.
Want to leave a note tho? Drop it at checkout – sweet, savage, or both.